Damaged baggage wheel in a Delta flight (second in a row!)
Delta Flight Jan12th/Jan 13th 2016, Monterrey, Mexico to Sao Paulo, Brazil.
For the second time in a row. Delta has mishandled one of my bags. When we picked the bags from the carrousel at GRU Airport Terminal 2 (http://www.gru.com.br/), we noticed that one wheel was missing so we reported and filled out a form in the Baggage claim kiosk. So now that the case is open, Delta will be contacted me to either fix the bag or make a bank deposit as last time. As mentioned in my other post https://aetgo.com/en/broken-baggage-with-delta-airlines/ this happens so frequently that probably you have experienced something similar, for this reason I have made the following guideline for you:
- Reported immediately at the airport and in the airline’s webpage (Sometimes the airline company doesn’t have a kiosk or people that can help you, so in that case reported immediately in their webpage, e.g. for Delta is https://www.delta.com/content/www/en_US/traveling-with-us/baggage/after-your-trip/delayed-lost-or-damaged.html and they stated in their site “You must report your claim within 24 hours for U.S. travel and seven days for international travel” So hurry up!
- Take a couple pictures to document the damage.
- Don’t trash you damaged bag, keep it as prove and also because they may fixed for you!
- Wait to receive an email from them and reply them accordingly. They may ask you for more information (See below received email from Delta)
- Pretty much after a couple emails your problem would be resolved. They will either fix your bag or deposit you to compensate the damage.
Thank you for your e-mail to Delta Air Lines.
We are sorry to learn that your luggage was damaged during your recent travel with Delta. It concerns us when baggage does not arrive in its original condition with our passengers, as we place continuing emphasis on this aspect of our service.
Please reply back with the following information for review and consideration:
– The date that your luggage was purchased and an estimate of its value at that time
– A description of the damage to your luggage
– An itemized list of any damaged items and their estimated value
Once this information is received in our Baggage Claims Department, it currently takes up to 4 weeks to process. You will be notified once your claim has been finalized.
Please accept our apology for the poor impression you received in this instance. We appreciate your selection of Delta and will always consider it a privilege to be of service.
Sincerely,
Delta Baggage Service Center
Hope this article helps when you experience something like me
